Refund policy

At Femelo.in, every product goes through strict quality checks before dispatch. However, if you experience any issue with your order, please read the policy below carefully.

We offer a 3-Day Return Policy, which means you must raise a return request within 3 days from the date your order is delivered. After 3 days, the return window will automatically close.

To initiate a return, email us within 3 working days at shopfemelo@gmail.com
 mentioning your Order ID and reason for return.

A complete unboxing video is compulsory for all return or exchange requests.

We do not provide monetary refunds under any circumstances. All approved returns and exchanges are processed in the form of Store Credit only. The store credit will be issued as a Gift Voucher with no expiry date.

For reverse pickup (collection from your address), a charge of INR 60 per order will apply and will be borne by the customer. The final store credit amount will be issued after deducting INR 60 once the returned product is received and verified by our team.

1. Damaged / Defective / Missing Items

Although we follow a multi-level quality inspection process before shipping, if you receive a damaged, defective, or missing item, you must notify us within 3 days of delivery.

A return or exchange will only be considered if:

A clear 360-degree unboxing video is provided.

The video clearly shows the sealed parcel before opening.

Original tags and packaging are intact.

The defect or damage is properly visible (zoomed clearly).

Requests without proper video proof, unclear footage, or visible signs of parcel tampering may not be approved. Femelo reserves the right to make the final decision in such cases.

If multiple products are purchased in a single order, only the affected item will be eligible for store credit.

Store credit for approved damaged items will be issued within 7 days after the returned product reaches us and passes inspection.

2. Return Due to Personal Preference (Dislike)

If you wish to return a product because you did not like it, you must inform us within 3 days of delivery at shopfemelo@gmail.com
.

The product must be:

Unused and unworn

In original packaging

With tags and labels intact

Reverse pickup charges of INR 60 will be deducted.

Once the product is received and inspected, store credit will be issued within 7 days, provided it meets our quality standards. If the returned product does not meet the required conditions, store credit will not be generated.

No cash refunds will be issued in such cases.

After registering a return, customers must ensure availability for reverse pickup and respond to courier partner calls. Failure to coordinate may lead to cancellation of pickup, and the return process will need to be started again, increasing the overall timeline.

While most pin codes are serviceable for reverse pickup, certain locations may not support return pickup. In such situations, customers may be requested to self-ship the product using a reliable courier service.

3. Order-Level Returns

Returns and exchanges are processed at the entire order level and not on an individual product basis.

4. Combo / Gift Sets

Individual jewellery pieces from combo sets or gift boxes cannot be returned or exchanged separately.

5. Non-Eligible Products

Items purchased during sale periods, promotional campaigns, clearance events, contests, or special offers are not eligible for return or exchange.

Cancellation Policy

Due to operational constraints, orders once placed cannot be cancelled. We request customers to review their cart carefully before completing the purchase.